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Terms

From Local Government Innovation

Is there a word or phrase that you find yourself constantly explaining or needing to clarify? Add it to this list, and share your own definitions so we're able to develop a common language in how we talk about local government innovation.


Asset mapping -
* Value add to organization:

Barrier - Problems you must overcome to achieve your goals.
- Value add to organization:

Behavioral economics -
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Behavioral insights -
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Behavioral science -
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Brainstorming - group discussion to find new ideas or processes
- Value add to organization:

Capacity building- Training that not only builds a skills set in an individual employee but also adds to the organizational skillset that advances a culture change for a broader entity.
- Value add to organization:

Co-creation -
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Community engagement -
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Continuous improvement - In plain language, I'd quote Dr. Leo Marvin, "Baby Steps!" Continuous improvement is an effort to make ongoing, incremental, improvements to operations.
- Value add to organization:

Customer experience -
- Value add to organization:

Data - The elements/structure of a unit of information
- Value add to organization: "Counting" - one of the most simplified way to begin tracking data.

Data analytics - An examination of the elements/structure of a unit of information. The analysis can be represented by numbers, graphs, text, or other imagery (photos).
- Value add to organization: Reduces silos toward easier understanding and explanation of an "innovation" to all (e.g., stakeholders or people who are interested) around how decisions are/were made. Furthermore, data can be observed to inform the user whether an action or idea worked or not, how to fix, or predict similar to Amazon utilizing their users' behaviors as a data point, and interactions with products to determine what the user likes.

Data quality - The completeness, clarity, and conciseness of a unit of information to glean the most information possible.
- Value add to organization: Increasing data quality helps decrease "garbage in - garbage out" data-driven decisions. Increasing data quality also provides employees at all levels an understanding of how their everyday work rolls up into a bigger story.

Design - Show, don't tell. Facilitation techniques.
- Value add to organization: Lowers potential resentment to new ways of doing local government business by skilling local government employees up. Employees at all levels of the organization may benefit from a practice of protecting time to think critically around ways the work being done focuses on incorporating elements of User Experience (UX), Service Design, Synthesis, etc...

Design thinking -
- Value add to organization:

Difference between a test and a pilot - a test, or prototype, can be a "one-off", low cost, mockup of a product or service and is used to help people understand the concept. A pilot is a more refined version of the service or product which is delivered over a defined period of time in order to evaluate the concept under realistic conditions.
- Value add to organization: more buy-in on trying out unproven ideas for doing things differently.

Diversity/Inclusion -
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Efficiency -
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Experiments ≠ Failing -
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Findings -
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From A to Z - complete; from start to finish; encompassing everything.
- Value add to organization:

Human centered design -
- Value add to organization:

Ideation - Collaborative problem solving through Co-creation by bringing stakeholders together who come from different organizations and programs.
- Value add to organization: brings together different points of view, have easier content to clarify and expand range of ideas.

Inclusion -
- Value add to organization:

Incremental change -
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Innovation -
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Integrated data -
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Interventions -
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Iteration - Learning and changing together. More specifically, break down the challenge, show the flow and explain the ongoing nature of the work developing alongside partners. Ensure partners are engaged through the process of an "iterative" pilot program.
- Value add to organization: Helps build relationships, buy-in, and Return of Information (ROI)...Iteration is supported by analogous inspiration from baking where "...even with all the best research and coaching - the first baking experience should not be baking a wedding cake, start with the cupcake first."

Journey Map - Visually seeing a map of the process a user may experience from beginning to end
- Value add to organization:

Language - a) tools in the toolbox and b) how we use tools in the toolbox
- Value add to organization: Minimizing use of jargon, but still having a common set of words (examples,

Learnings -
- Value add to organization:

Lean - a term used to describe an ideology that embodies many ways to identify and eliminate waste in processes.
- Value add to organization:

Lean Six Sigma - While Lean identifies and eliminates waste in processes, Six Sigma focuses on reducing variation in outputs throughout design, creation, and delivery of services or products.
- Value add to organization:

Miscellaneous -
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Non-value added -
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Nudging
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Operationalized business intelligence
- Value add to organization:

Pain point - The instances in a process (or other task) that could use some enhancement. Pain points are not total "deal-breakers" and do not completely derail a process, because people have found a way to work around them.
- Value add to organization:

Participant Observation - Involving oneself data collection around a given process wile maintaining some degree of a by-stander's objectivity. This, of course, is dependent on how deep the observer wants/needs to be in the process under observation.
- Value add to organization:

Peak Academy - "Peak Academy trains city employees at all levels on the principles of “Lean,” which teaches how to eliminate waste, improve efficiency and ultimately create a higher standard of government. Through Peak Academy, trainees learn techniques and strategies for implementing Peak Performance throughout their department, taking personal investment in the city’s continuous improvement initiatives." Excerpt from Denver Peak Academy website: https://denpeakacademy.com/about/
- Value add to organization:

Performance measure - Usually contain a baseline, target, and measure of progress represented by a percent. Of or related to factors, metrics, measurement, success, analytics.
- Value add to organization: More informed decisions around department strengths, weaknesses, opportunities, and threats and provides us something to point to around clarifying internal and external direction.

Persona -
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Pilot program - Dry run to test the acceptability/feasibility of a novel idea at the minimal viable level. Success is measured by the ROI (Return of Information)that may increase the chances of future success at a larger scale.
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Predictive models -
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Process improvement -
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Process mapping -
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Program review -
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Prototyping - See "Difference between a test and a pilot" above.
- Value add to organization: See "Iteration" above.

Research -
- Value add to organization:

Redesign (i.e., a) for users/journey and b) users' journey) -
- Value add to organization:

Scrum -
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Service planning -
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Small scale experiment -
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Smart city/community -
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Social listening -
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Solution -
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Sprints -
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Strategic Planning - Being intentional & dedicating the time to thoughtfully think through future needs and allocating resources appropriately.
- Value add to organization: Helps the team to be on the same page & contribute.

Sustainability -
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Synergy -
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Synthesis -
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System mapping -
- Value add to organization:

User - Administrators and receivers
- Value add to organization:

User-centered/Resident-centered design -
- Value add to organization: Going to see something happen to understand the experience that a person who would interact with it provides a better perspective of how x, y, z can be enhanced for residents it serves.

User experience - Understanding how people that would interact with a program, good, service, or otherwise - interact with it.
- Making sure to involve people who are using the end-product whether program, policy, service, system, good, etc... are involved in the development from beginning to end (voice of the customer). Those who are administering and using the service.

User research -
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User testing -
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Voice of the customer -
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Waste -
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Workflow -
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