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Terms

From Local Government Innovation

Is there a word or phrase that you find yourself constantly explaining or needing to clarify? Add it to this list, and share your own definitions so we're able to develop a common language in how we talk about local government innovation.

Asset mapping

Behavioral insights

Behavioral science

Brainstorming

Capacity building- Training that not only builds a skills set in an individual employee but also adds to the organizational skillset that advances a culture change for a broader entity.

Community engagement

Continuous improvement

Customer experience

Data analytics

Data quality

Design thinking

Difference between a test and a pilot

From A to Z

Human centered design

Ideation

Incremental change

Innovation

Integrated data

Interventions

Iterating

Lean

Non-value added

Nudging

Operationalized business intelligence

Pain point

Peak Academy

Performance measure

Pilot program

Process improvement

Process mapping

Program review

Prototyping

Service planning

Small scale experiment

Smart city/community

Social listening

Sustainability

Synergy

System mapping

User-centered design

Voice of the customer

Waste

Workflow